HealthLink is committed to answering your questions as efficiently and accurately as possible. The following guidelines will help you receive the best possible service. |  |
For general information about the HealthLink networks: |
HealthLink Customer Call Center | Toll Free 800-624-2356 |
Hours: 8:00 a.m. to 5:00 p.m. (CST) | Recorded messages after 5:00 p.m. (CST) |
Open Business Days | |
To verify benefit coverage for health services or patient eligibility: Please contact the health plan benefit administrator listed on the enrollee ID card. |
For specialist referral authorization, certification of hospitalizations and outpatient procedures: |
HealthLink Utilization Management | Toll Free 877-284-0102 |
Hours: 7:00 a.m. to 5:00 p.m. (CST) | Recorded messages after 5:00 p.m. (CST) |
Open Business Days | FAX: 800-510-2162 |