HealthLink is committed to answering your questions as efficiently and accurately as possible.
The following guidelines will help you receive the best possible service.
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| For general information about the HealthLink networks: |
| HealthLink Customer Call Center | Toll Free 800-624-2356 |
| Hours: 8:00 a.m. to 5:00 p.m. (CST) | Recorded messages after 5:00 p.m. (CST) |
| Open Business Days | |
To verify benefit coverage for health services or patient eligibility:
Please contact the health plan benefit administrator listed on the enrollee ID card.
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| For specialist referral authorization, certification of hospitalizations and outpatient procedures: |
| HealthLink Utilization Management | Toll Free 877-284-0102 |
| Hours: 7:00 a.m. to 5:00 p.m. (CST) | Recorded messages after 5:00 p.m. (CST) |
| Open Business Days | FAX: 800-510-2162 |
