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HealthLink is committed to answering your questions as efficiently and accurately as possible.
The following guidelines will help you receive the best possible service.

For HealthLink Customer Service with dates of service before July 1, 2021:
Toll Free: 800-624-2356
Hours: 8:00 a.m. to 5:00 p.m. (CST)

For HealthLink Customer Service with dates of service of July 1, 2021 or after:
Toll Free: 877-379-5802
Hours: 8:00 a.m. to 6:00 p.m. (CST) Monday - Friday

For specialist referral authorization, certification of hospitalizations and outpatient procedures:
Utilization Management Toll Free 855-240-3695
Hours: 8:00 a.m. to 6:00 p.m. (CST) Email:
Open Business Days FAX: 877-425-3314
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HealthLink®, Inc., is an Illinois corporation. HealthLink, Inc. is an organizer of independently contracted provider networks, which it makes available by contract to a variety of payors of health benefits, including insurers, third party administrators or employers. HealthLink has no control or right of control over the professional, medical judgment of contracted providers, and is not liable for any acts or failures to act, by contracted providers. HealthLink, Inc. is not an insurance company and has no liability for benefits under benefit plans offered or administered by payors. HealthLink® is a registered trademark of HealthLink, Inc.